Frequently Asked Questions

Who can I contact if I have any questions?
Please contact us via email: lisa@lovethyapothecary.com Alternatively, you may find the answers to your questions below.
Can I change my order?
Please contact us via email: lisa@lovethyapothecary.com if you would like to change your order. If your order has not been processed yet, we may be able to offer a full refund. You will need to place another order for the correct products separately.
Can I change my order details, such as address or contact details?
Please contact us via email: lisa@lovethyapothecary.com if you would like to change your order details. If your order has not been processed yet, we may be able to accommodate this request. We encourage you to check your personal details before confirming your order to avoid such issues.
Can I cancel my order?
Yes, if your order has not been dispatched you are welcome to request a full refund. Please contact us via email: lisa@lovethyapothecary.com
What is your refund policy?
You can find our refund policy here: Shipping Policy
How do I track my order?
You will receive tracking information when your order is confirmed. If you did not receive this information, please contact us via email: lisa@lovethyapothecary.com
Why have I not received my order?
Orders can take up to 5 working days to be processed, and 5 working days to be sent. Please contact us via email: lisa@lovethyapothecary.com if your order was placed more than 10 working days ago. Alternatively, you can track your order using the tracking information received when your order was placed.
Shipping rates
View Shipping Policy
Payment methods
We have an array of payment options available to our customers. All payment options are listed at the bottom of our website and in the cart when checking out. We do not offer a cash payment option. Gift cards must be paid in full at checkout.